Question 1

What areas do you manage properties in?

Accepted Answer

We manage rental homes in Waco and the surrounding Central Texas communities, including Hewitt, Woodway, China Spring, Robinson, Lorena, Bellmead, and nearby areas.

Question 2

What does your property management service include?

Accepted Answer

Marketing and showings including professional photography, tenant screening and leasing with lease compliance to make sure everything is legal, maintenance coordination, rent collection, detailed 6-month walk-throughs, and owner reporting. You stay informed while we handle the day-to-day details.

Question 3

How do you screen prospective tenants?

Accepted Answer

Every applicant is reviewed for income and employment, rental history, credit, and background. We also check for any past evictions on record.

Question 4

How and when do owners get paid?

Accepted Answer

Rent is collected on the first of every month, and owner payouts are sent on the 10th and 25th of each month via EFT (electronic fund transfer).

Question 5

How are maintenance requests handled?

Accepted Answer

Renters submit maintenance requests through their resident portal. We always try to troubleshoot the issue first, then we reach out to the owner to see how they'd like to proceed. Some owners prefer to use their own vendors; if not, we get bids from our trusted local vendors and get the owner's approval before moving forward. We coordinate the repairs, keep everything documented, and reach out for approval on larger items. It's a communicative process.

Question 6

How do I apply for a rental?

Accepted Answer

Browse current rentals on our Rentals page, open the home you want, and start your application from its listing page. Have a valid photo ID and proof of income (recent pay stubs or offer letter) ready. Anyone living in the home of the age 18 and over must submit their own application. A $50 non-refundable application fee covers the credit and background screening.

Question 7

How do I pay rent?

Accepted Answer

Rent is paid online through the resident portal. You can also set up recurring payments so rent is never late.

Question 8

How do I submit a maintenance request?

Accepted Answer

Log in to the resident portal and submit a request with photos when possible. For emergencies involving safety, fire, or flooding, call emergency services first, then contact our office.

Question 9

Are pets allowed?

Accepted Answer

Pet policies vary by property. Each rental listing notes whether pets are considered and any related deposits or fees.

Question 10

Do you offer a referral reward?

Accepted Answer

Yes. Refer a tenant or a property owner through our referral page and earn a $250 reward when the referral qualifies under program terms.

FAQ

For property owners

For residents & applicants

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